Privacy Policy
Your privacy matters to us
1. Introduction
The 3 Arrows Heaven Valley Foods Pvt. Ltd. (referred to as “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, process, and safeguard your data when you visit our website, interact with us online, or use our services.
By using our website or providing us with your personal information, you agree to the collection and use of information in accordance with this Privacy Policy.
This policy is framed in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
2. Information We Collect
We may collect the following types of information when you visit our website, fill out a form, or interact with us:
a. Personal Information You Provide Voluntarily:
Name
Email address
Phone number
Company or organization name
Business address
GST Number (if provided)
Any other information you choose to provide through our contact forms, distributor registration forms, B2B enquiry forms, or export enquiry forms.
b. Information Collected Automatically:
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
IP address
Browser type and version
Operating system
Pages you visit on our website
Date and time of your visit
Referring website or source
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| To Respond to Enquiries | To respond to your questions, comments, or enquiries submitted through our contact forms, distributor registration forms, or B2B enquiry forms. |
| To Process Orders | To process and fulfill orders, including bulk and export orders. |
| To Improve Our Services | To understand how visitors use our website and improve user experience. |
| To Communicate with You | To send you updates, promotional materials, or information about our products and services (only with your consent). |
| To Comply with Legal Obligations | To comply with applicable laws, regulations, and legal processes. |
4. How We Share Your Information
We value your trust and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.
We use cookies for the following purposes:
To understand and save your preferences for future visits.
To compile aggregate data about site traffic and interactions to improve our website.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.
6. Data Security
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.
We use cookies for the following purposes:
To understand and save your preferences for future visits.
To compile aggregate data about site traffic and interactions to improve our website.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Right to Access | You have the right to request access to the personal information we hold about you. |
| Right to Correction | You have the right to request correction of any inaccurate or incomplete personal information. |
| Right to Withdraw Consent | You have the right to withdraw your consent for the processing of your personal data at any time. |
| Right to Erasure | You have the right to request the deletion of your personal information, subject to legal obligations. |
| Right to Grievance Redressal | You have the right to lodge a complaint with the Data Protection Board of India if you believe your rights have been violated. |
To exercise any of these rights, please contact us using the details provided in Section 10.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
9. Third-Party Links
Our website may contain links to third-party websites, including those of The 3 Arrows Group companies. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
The 3 Arrows Heaven Valley Foods Pvt. Ltd.
Udyog Vihar, Sector 18, Gurugram, Haryana – 122007
Email: info@the3arrowsheavenvalleyfoods.com
Phone: +91-9810791080