Privacy Policy
Please read these Terms & Conditions carefully before using our website or engaging with our services.
By using our website, you agree to be bound by these terms.
1. Introduction
Welcome to The 3 Arrows Heaven Valley Foods Pvt. Ltd. (referred to as “Company,” “we,” “us,” or “our” ). These Terms & Conditions govern your use of our website and the services we provide. By accessing or using our website, you agree to comply with and be bound by these terms.
If you do not agree with any part of these terms, please do not use our website or services.
These terms are framed in accordance with the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Consumer Protection Act, 2019.
2. Definitions
| Term | Definition |
|---|---|
| “Company,” “We,” “Us,” “Our” | Refers to The 3 Arrows Heaven Valley Foods Pvt. Ltd. |
| “Website” | Refers to the official website of The 3 Arrows Heaven Valley Foods Pvt. Ltd. |
| “User,” “You,” “Your” | Refers to any individual or entity accessing or using our website or services. |
| “Products” | Refers to all goods offered for sale or distribution by the Company, including fresh produce, processed goods, and other items listed on our website. |
| “Services” | Refers to all services provided by the Company, including but not limited to sales, distribution, export, and B2B partnerships. |
| “Partners” | Refers to distributors, exporters, B2B clients, and any other business entities engaging with the Company. |
3. Use of Website
3.1 Eligibility
By using our website, you represent that you are at least 18 years of age and capable of entering into a legally binding contract.
3.2 User Account
If you create an account or submit a form on our website, you are responsible for maintaining the confidentiality of your information and for all activities that occur under your account.
3.3 Prohibited Activities
You agree not to engage in any of the following activities:
Using the website for any unlawful purpose.
Attempting to gain unauthorized access to any portion of the website.
Transmitting any viruses, malware, or harmful code.
Interfering with the security or functionality of the website.
Misrepresenting your identity or affiliation with any person or entity.
4. Products & Orders
4.1 Product Availability
All products listed on our website are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.
4.2 Product Descriptions
We strive to ensure that all product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content on our website are error-free.
4.3 Orders
All orders placed through our website, including distributor registrations, B2B enquiries, and export enquiries, are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
Product availability
Errors in pricing or product descriptions
Suspected fraudulent activity
Non-compliance with our terms
4.4 Pricing
All prices listed on our website are subject to change without notice. Prices are in Indian Rupees (INR) unless otherwise specified. Applicable taxes and shipping charges will be communicated at the time of order confirmation.
5. Payment Terms
5.1 General
Payment terms for all orders will be communicated at the time of order confirmation. Payment methods may include bank transfers, UPI, or other methods as agreed upon.
5.2 Bulk & Export Orders
For bulk and export orders, payment terms will be negotiated and agreed upon in writing. We reserve the right to request advance payment or deposits for large orders.
5.3 Late Payment
Late payment may result in the suspension or cancellation of orders. We reserve the right to charge interest on overdue amounts at the rate of [Insert Rate]% per month.
6. Shipping & Delivery
6.1 Domestic Shipping
We deliver products across India. Shipping timelines and charges will be communicated at the time of order confirmation.
6.2 International Shipping (Export)
For export orders, shipping timelines, costs, and customs documentation will be communicated and agreed upon in writing.
6.3 Delivery Risks
Once the product is handed over to the shipping carrier, any risk of loss or damage passes to you. However, we will assist in resolving any delivery issues to the best of our ability.
7. Returns & Refunds
7.1 Fresh Produce
Due to the perishable nature of fresh fruits, vegetables, and other fresh produce, we do not accept returns once the product has been delivered, unless the product is damaged or defective at the time of delivery.
7.2 Processed Goods
For processed goods such as pickles, jams, juices, and spices, returns are accepted only if the product is damaged, defective, or not as described. Requests must be made within [Insert Number] days of delivery.
7.3 Refunds
Refunds will be processed after we receive and inspect the returned product. Refunds will be made through the original payment method within [Insert Number] business days.
7.4 Non-Returnable Items
Certain items may be non-returnable, including perishable goods and custom orders. This will be communicated at the time of purchase.
8. Intellectual Property
All content on our website, including but not limited to text, images, graphics, logos, icons, and software, is the property of The 3 Arrows Heaven Valley Foods Pvt. Ltd. or its content suppliers and is protected by Indian and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works of any content on our website without our prior written consent.
9. Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the information, content, or products included on it.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the fullest extent permitted by law, The 3 Arrows Heaven Valley Foods Pvt. Ltd. shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
Your use or inability to use our website.
Any errors or omissions in the content on our website.
The performance or non-performance of any product or service.
In no event shall our total liability exceed the amount paid by you for the specific product or service giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless The 3 Arrows Heaven Valley Foods Pvt. Ltd., its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
Your use of our website.
Your violation of these Terms & Conditions.
Your violation of any third-party rights.
12. Termination
We reserve the right to terminate or suspend your access to our website and services at any time, without prior notice, for any reason, including but not limited to:
Violation of these Terms & Conditions.
Suspicion of fraudulent activity.
Non-compliance with our policies.
Upon termination, all provisions of these Terms & Conditions that by their nature should survive termination shall survive.
13. Governing Law & Dispute Resolution
13.1 Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Insert City, State], India.
13.2 Dispute Resolution
In the event of any dispute arising out of or relating to these Terms & Conditions, the parties shall first attempt to resolve the dispute amicably through mutual negotiation. If the dispute cannot be resolved within [Insert Number] days, the matter shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted in [Insert City, State] by a sole arbitrator mutually appointed by the parties. The decision of the arbitrator shall be final and binding on both parties.
14. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.
We encourage you to review these Terms & Conditions periodically to stay informed about your rights and obligations.
15. Contact Us
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us at:
The 3 Arrows Heaven Valley Foods Pvt. Ltd.
Udyog Vihar, Sector 18, Gurugram, Haryana – 122007
Email: info@the3arrowsheavenvalleyfoods.com
Phone: +91-9810791080